Trade & Designer Accounts

Who qualifies for a trade account?

Trade accounts are available to designers, architects, stylists and industry professionals actively working in the design and construction sector. We require an ABN (if applicable), website, portfolio or equivalent proof of industry activity.

What discount do trade partners receive?

Approved trade customers receive a 15 percent discount on our range. Electrical wholesalers should contact us directly for pricing as they do not receive logins.

How does the trade login work?

Once approved, designers can log in to view trade pricing and add products to a Request Cart. Our team will review your selections, confirm specifications and return a formal quote within 48 hours.

Can electrical wholesalers access the trade portal?

No. Electrical wholesalers should contact us directly via email for a quote.

Ordering & Production

How do I place an order?

Orders can be placed after receiving a formal quote from us. Payment in full is required to commence production.

What are your lead times?

Lead times vary by product. Each light is handmade on the Central Coast and timing depends on material availability, workload and design complexity. Your quote will include the estimated lead time.

Do you require payment upfront?

Yes. Full payment is required before we begin production or allocate stock.

Do you offer prototypes or samples?

Prototypes or samples are available on request.

Can I make changes after approving my order?

Changes may be possible depending on the stage of production. Additional charges may apply.

How do I buy replacement light bulbs?

Please email us and we can supply the correct replacement bulb for your fitting. We’ll confirm the required specification, availability and pricing, and organise shipment if needed.

How can I request a catalogue?

We do not currently offer a printed catalogue, as our collection is continually evolving. Designers and trade clients can view product information and trade pricing by logging into the trade portal. If you require a curated selection for a project, our team is happy to prepare a product overview on request. [can we create an E catalogue?]

Customisation

Do you offer custom sizes, finishes or designs?

Customisations may be available depending on the product and order quantity. Pricing will vary accordingly.

How do I request a custom piece?

Please provide drawings, reference images or measurements. Our team will confirm feasibility and provide a quote.

Are custom pieces returnable?

No. Custom pieces are made specifically for you and cannot be returned unless defective. This aligns with our Terms and Australian Consumer Law.

Shipping & Delivery

Do you ship Australia-wide?

Yes. We ship throughout Australia using trusted couriers.

Do you ship internationally?

Yes. Please contact us to discuss local requirements.

What should I do when my order arrives?

Please inspect all items within 14 days of delivery and notify us of any issues. Photographs help us assess and resolve the concern quickly.

Warranty & Returns

What is your warranty?

All lights include a 12‑month warranty against manufacturing defects. See our Terms of Service for full details.

Do you accept change‑of‑mind returns?

No. As our pieces are made to order, we cannot accept change‑of‑mind returns.

What if my order arrives damaged or defective?

Please contact us as soon as possible, ideally within 48 hours, with photographs and your invoice number. We will repair or replace the item according to our warranty terms.

Care & Maintenance

How do I care for my light fitting?

Care instructions vary by material. Brass and hand‑finished metals will age naturally over time; this is not considered a defect. Please follow the care information provided with your order.

Will the finish change over time?

Yes. Our materials develop natural character and patina. Variations in tone, texture and surface finish are normal and expected.

Specifications & Installation

Do you provide installation?

No. All installations must be carried out by a licensed electrician.

Can you advise on specifications before I order?

Yes. Our team regularly works with designers to clarify mounting details, clearances, drop lengths, compatibility and placement.

Do your fittings comply with Australian standards?

Yes. All electrical components comply with Australian requirements. See specifications on individual product pages or request technical documentation.

Can you integrate smart lighting?

Smart‑lighting compatibility may be possible depending on the system and fitting. Please contact us to discuss your requirements.

General Questions

Where are your lights made?

All Transmitt lights are made by hand in our Central Coast workshop using high‑quality materials.

Do you offer replacements or spare parts?

Yes. Replacement shades, globes and components are available on request.

Do you offer site visits?

Site visits may be available for large‑scale commercial projects. Please contact us to discuss your project.