At Transmitt, we’re dedicated to providing outstanding customer service, original designer products and the best online lighting experience.

Change of mind / Incorrect order

Please choose carefully as we do not offer a refund if you change your mind or order incorrectly. We ask you check the specification carefully to enable you to choose the correct finish(es), size, quantity and other specification.

Faulty goods and Warranty

All faulty goods must be notified to the Transmitt team within 7 days and are processed in accordance with the manufacturer’s warranty which will usually be supplied with the product.

All fittings sold on the Transmitt website come with Consumer Guarantees as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth) (Australian Consumer Law). Furthermore, we offer a warranty of 12 months on all electrical components like light sources and drivers and 4 years on all other parts, provided that you adhere to the care instructions and install the lights in a suitable environment.

Please note, any electrical fitting must be installed by a qualified electrician and all warranties requests will require evidence of the qualified electrician(s).

In the unlikely event the product is faulty, and the fault cannot be rectified under the manufacturer’s warranty, we will offer a complete exchange or if we are unable to exchange for the same or a similar product, we will offer a full refund.

Damaged goods

If your goods arrive damaged or faulty, Transmitt is here to fully support you. If the goods arrive in a way you were not expecting, please notify our Customer Care Team within 7 days of receiving the goods at support@transmitt.co with a clear description and images for our team to assist you.

Please do not install these items.

Please provide us with the following when raising a claim:

• Detailed explanation Images of the packaging – including any damage to the packaging if applicable.
• Images of how the goods were packed inside the box.
• Images of any packaging labels – both brand labels as well as courier labels.
• Images of the damage or issues you’re having – sometimes a video can help.
• Please advise us of the order number so we can easily find the order on our system.

Our Customer Care Team will aim to confirm receipt of your email within 2-3 working days, following this a resolution should be provided to you within 5-7 working days. Time must be allowed for investigation by Transmitt, as well as the brand and delivery agents before a resolution can be provided.

When sending any item back to us, it is important that you save all the original packaging. Please make sure it is packaged as it was when it arrived with you.

If the packaging was damaged, extra packaging may be required. Our Customer Care Team are on hand to give guidance on this. If the products are deemed damaged in transit, we will either arrange repair (when relevant) arrange a replacement or if a replacement is not available and the product is unusable, we will offer a full refund. If the product is deemed partially damaged but still usable, we may offer a partial refund within reason.

Liability

Transmitt is not liable for any losses or damages caused by this online shop, or any store linked to or from it. We reserve the right to refuse any order without giving reason. Upon cancellation of an order, we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.

Errors / Receiving Wrong or Missing Products

We apologise for any inconvenience with this error. In the event of any discrepancies, please do not proceed with installing the product(s). We ask if you could contact us immediately at hello@transmitt.co so that we may arrange the appropriate outcome.